At Craigslist Medford, the CEO of Confident Staffing offers a wonderful response to online criticism. “I am sincerely sorry that your impression of our company was not positive,” it reads in part.“I always welcome feedback about our company and staff, so please do feel free to reply to this posting about your experience.” And its author is identified.
The email-scramble feature of Craigslist makes it easy to “troll,” to leave comments with anonymity. I’m unfamiliar with the complaints made by this individual (I can’t rule out their validity) but am impressed by the dignity, compassion and the invitation for dialogue exhibited by CEO Rebecca H. Morrison-Stoney.
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