Friday, March 27, 2015

How do you treat job applicants?

In its online application, an employer asks applicants to address what good service means to them. To be considered as a candidate, the applicant must successfully communicate an understanding of good service, and how she/he will contribute to good service at the company.

But good service shouldn’t be the sole responsibility of an applicant for an entry-level job. Rather, it should be a driving concern at every level of the company — especially among those in “servant-leadership.”

And a look at “good service” needs to move beyond how businesses treat their walk-in customers. Your commitment to good service is also expressed by how you treat the lowliest job applicant or the shortest-tenure new hire. What do your recruitment and hiring practices say about your commitment to good service?

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